Trading Places

2008 VISITOR

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Banking, Money & Technology
Kidsbank.com - this easy-to-read site tells you about money and banking.

How ATM's work - from How stuff works site.

How Credit Cards Work -  from How stuff works site.

Advertising

Advertising has a big effect on what we buy and how we buy.

Advertisers use it to

  • tell us about their goods and services
  • try to make their products look better than a similar product
  • try to persuade us we need their products.

Advertisements get our attention by:-

  • gimmicks such as competitions, prizes & give-aways
  • catchy jingles or music that stays in your mind
  • slogans
  • humour
  • animation (eg. making animals seem human)
  • trick photography
  • exciting action scenes
  • showing products in beautiful or happy settings
  • demonstrations on TV or in stores
  • using young childen or cute animals
  • loud, urgent voices, talking very fast
  • famous people telling about the product
  • open shelves & displays
  • repeating an ad over & over again, so you will remember it
  • purposely setting out to annoy you so you can't forget them

Consumers

Consumers are protected by laws and regulations made by Australian governments.

There are many reasons why consumers can be dissatisfied with goods or services ......

  • overpriced
  • faulty
  • unsafe
  • didn't serve the purpose
  • difficult to use
  • couldn't get a refund

As a consumer, you have the right to.......
  • expect that goods and services will be safe to use and of good quality
  • have the correct information about goods and services
  • be able to choose what to buy, where to buy, when to buy
  • expect labels to show the contents, quantity and quality of the goods purchased
  • complain
  • be listened to
  • receive fair treatment
  • receive fair settlement
  • a refund. exchange or repair

Steps you can take when you are not satisfied with goods or services....

  • contact the producer of the goods or services
  • ask to see the manager
  • be polite
  • outline the complaint clearly

If this is not successful, you can......
  • call the Department of Consumer Affairs
  • follow their instructions
  • if you are told to make the complaint in writing, make sure all details are clearly written

If the trader does not reply, or if you are not happy with the offer, you can then......

  • lodge a claim with the Consumer Claims Tribunal

Glossary

Account

1. A sum of money in bank or credit union.

2. A record of money paid out or received.

Agent

Someone who acts or organises things for you.

Barter

To trade or swap goods and services instead of money.

Buy in bulk

To buy in large quantities.

Capital

The amount of money and the worth of buildings and equipment owned by a business.

Client

a customer

Consumer

Someone who uses goods and services.

Deposit

1. Money placed in a bank or credit union.

2. Money paid to show intention of buying something ao it is taken off sale.

Employee

A person who works for another in return for a salary.

Goods

Things you can buy

Interest

The money paid to you by a bank or credit union for the use of your money.

Investment

Money spent on something in the hope of making more money.

Merchandise

Goods for sale

Money

Coins or notes accepted when paying for things.

Overheads

The costs involved in running a business.

Premises

A building and the land belonging to it.

Producers

People who provide goods and services.

Profit

The amount of money you gain when you sell something at a higher price than you paid for it.

Retail

The sale of goods to the public, not to shops.

Salary

A regular, fixed payment for work.

Sales representative

Someone employed by a business to sell on their behalf.

Self-sufficient

Able to supply your own needs

Services

The things someone can do for you.

Stock

1. The total quantity of goods kept by a business for selling to customers.

2. The animals kept on a farm or station property.

3. Another name for shares

Voluntary workers

Unpaid workers

Wholesale

The sale of goods to shop owners rather than directly to the public.

 


Updated 06/02/2008