IPF's mission has always been to provide members with a high quality pen friend
service. This includes protecting their privacy. Throughout cyberspace and beyond,
we are committed to providing a secure and safe environment for our members'
The purpose of this document is to provide information on how IPF collects,
uses and discloses your personal information.
IPF was founded in 1967 in Dublin, Ireland by Neil O' Donnell and provides
a range of pen friend services to people aged from 8-80+ years worldwide. On
1 February 2001 IPF was relocated to Australia when Neil retired. IPF was taken
over by Julie Delbridge who shares Neil's passion for the pen friend experience, first
joining IPF as a member in 1979 and working in various capacities as an IPF
Agent in Australia since 1982. Julie is now the President of IPF. IPF is privately
owned by Julie Delbridge and registered in Australia, ABN 80 070 592 343.
How IPF Collects Your Personal Information
IPF collects your personal information in the following way:
Directly from you, when you complete the IPF application form, or when you
provide information by phone, or e-mail, or fax, or in writing, or when you
submit your personal information to us through our websites.
IPF has a worldwide network of agents who are responsible for promoting IPF
and recruiting members. Agents forward personal information relating to the
members they recruit to IPF's Head Office in Australia. All applications are
processed through the computer database at IPF's Head Office in Australia. Agents
do not have access to the IPF Head Office database and all agents are instructed
to protect the privacy of the customers and members they are dealing with. Please
contact us if you would like to verify that the agent you are dealing with is
a registered IPF agent.
How we use Your Personal Information
The information you provide to us is collected by IPF for the purpose of answering
your enquiry, or processing your application to provide you with pen friends,
together with any other services you request. The provision of the information
requested is voluntary. However, if you choose not to provide us with the information
we request from you, we may not be able to provide you with the services you
Our penfriend service operates in two parts:
After you join IPF, you are provided with an individual list of between
4-14 IPF members in your age group who we have matched as closely as possible
according to your hobbies and interests. As IPF is a pen friend club, not a matrimonial
or dating agency, the only information we ask you to provide is shown on the
application form. We do not match members according to more in-depth personal
information. We always try to match your country requests, but if there are
requests we cannot meet, then we will provide you with pen friends from other
The number of names on your list depends on the service you join under. For
example, our school class services provide 4 names, our C5 adult individual
service provides 14 names. We may decide to slightly increase the number of
names on your list to provide you with an opportunity to gain extra pen friends.
During the 12 months of your membership, your name is also circulated to
10-14 IPF members worldwide whose names do not appear on your pen friend list.
The number of times your name is circulated to other members depends on the
service you join under. For example, members who join our school class services
have their name circulated 10 times. Members who join our other services have
their name circulated 14 times. We may decide to slightly increase the number
of times your name is circulated to other members to provide you with the opportunity
to gain extra pen friends.
In providing our pen friend service, your information is only disclosed to the
IPF members who receive you on their pen friend list, as mentioned above. The
only information we disclose to those members is your name, address, languages
spoken and if you selected stamp collecting as one of your hobbies. This is
also the only information you will receive about the IPF members who appear
on your pen friend list. As pen friends, you write to each other and disclose
whatever information you feel appropriate.
Currently, we do not show e-mail addresses on pen friend lists, but we may provide
that information in the future. We encourage members to write to each other
and exchange e-mail addresses. This ensures that members are provided with accurate
and up-to-date e-mail addresses.
All IPF members are instructed not to pass the details on their pen friend list
to anyone else.
For the purposes of providing or improving our services, we may disclose your
personal information to organisations outside IPF, for example, information
technology installation and maintenance services. IPF would only contract reputable
organisations that have a serious commitment to privacy.
If you are a member of IPF, your personal information may also be used by us
from time to time to keep you informed about our products, services, offers
and upcoming events, or those of other reputable organisations whose products
or services are relevant to the pen friend experience and which we think you might
find interesting. This would always be done with discretion. IPF does not 'spam'
customers or members. If you do not wish us to contact you for marketing purposes,
please inform our Privacy Manager (contact details are shown at the end of this
IPF does not sell or rent its database or any information collected through
the Internet to other organisations. If this option was ever to be considered,
IPF would first contact you and give you the opportunity to decline.
Security of Your Personal Information
To protect your personal information against unauthorised access, IPF's membership
database is located on a computer that is notconnected to the Internet.
The only people who can access IPF's membership database are authorised Head
Office staff members.
Help us Ensure we Hold Accurate Information
IPF takes all reasonable precautions to ensure the personal information we
collect, use and disclose is accurate, complete and up-to-date. However, the
accuracy of the information we hold depends to a large extent on the information
you provide. That's why we recommend that you:
let us know if there are any errors in your personal information;
keep us up-to-date with changes to personal information such as your name
and address; and
advise us if you have enough pen friends.
You can Access Your Personal Information
You have a right to access your personal information, subject to some exceptions
allowed by law. If you would like to do so, please let us know. You may be required
to put your request in writing for security reasons. IPF reserves the right
to charge a fee for searching for, and providing access to your information.
How to Contact us
If you live in Australia and have any questions in relation to privacy, please
telephone us between 9.00 am and 5.00 pm (Australian EST), Monday to Friday
on (03) 5156 1144. Alternatively, you can write to: Privacy Manager, IPF,
PO Box 430, Paynesville, VIC 3880, Australia,
or fax (03) 51 56 1143, or e-mail: firstname.lastname@example.org.
If you do not live in Australia, please contact us at the above address or
e-mail address, clearly stating your name, address and membership number (if
you are an IPF member). Due to the large number of potential members and actual
members that we have, and the high cost of international telephone calls and
fax communication, we cannot return telephone and fax communications from outside
of Australia. All communication to IPF's Head Office should be in the English
Head Office Contact Details:
International Pen Friends
PO Box 430
Paynesville VIC 3880