Sales Enquiries This Module allows you to completely manage the pre-sales process from first contact to settlement. Full analysis of all sales activity will build your knowledge of what makes your sales activity work and therefore improve Customer Service. Residents Manages Resident details from Settlement and "Moving In" to your Village - until they move on. Since Village life should totally committed to the wellbeing and lifestyle of its Residents - VillageMaster supports the many aspects of residents information that is necessary to ensure that you do the best job possible in servicing their needs. Property Management Gives proper support to the financial and availability details of each property in the Village and allows for quick analysis of values and occupancy. Liti-Mate Is a comprehensive Event register and Incident Tracking module that records information that is important for appropriate follow-up and support of your responsibilities to Residents if any important events occur – including: Accidents Complaints Disputes Legal Matters Any type of event Work Orders A Maintenance and Repair tracking system that manages day to day work around the Village Assignment to Residents or the Operator Type of Work Trade Value Dates Comprehensive Reporting Waiting List Questionnaire A flexible set of tools to build and undertake a questionnaire to investigate the needs and requirements of people on your Waiting List. You can set the questions and enter responses along with other data which can be used for detailed analysis. This will be useful in guiding your development policy and future direction. Be pro-active in your marketing and maintain your competitive edge!