Quotations
and Prices
1)
All prices are subject to change without notice. 2)
Everything else remaining the same, price quotations will not
change. 3) Advertised prices (including specials)
will have to be re-adjusted in accordance with any substantial
variation between the rate of exchange on which the said prices
were based and the current rate of exchange. Possible
manufacturers' price rises will also affect some advertised
prices. 4) A minimum of 25% deposit must accompany
each order. 5) Deposits on items ordered upon
customer's request are not refundable; however, they can go toward
the payment of any other item/s we sell. 6) As a
rule, cancellation of orders will be accepted only when the said
orders have not yet been sent to our suppliers, or the requested
items are no longer available from the manufacturer.
Purchased
Items Return Policy
1)
Items ordered upon customer's specific request may not be returned
to AEC, unless they are found to be faulty or have been damaged in
transit. 2) Customers who change their minds about
their purchases, may return them to AEC for substitution with
other items of similar value. The said items will have to be
returned within 30 working days from when they were forwarded to
the buyer. Items returned to AEC after this prescribed time will
attract 10% re-stocking charge. Naturally, they would have to be
in their original condition, working order, and package. (NB: As a
rule, Takahashi returned telescopes and/or mounts will be
substituted only with orders of the same brand and similar
value.) 3) Fully insured items, which have been
damaged in transit, may be returned to AEC for repair or substitution
free of any charges. In this case AEC will also pay for the cost
of freight and insurance from and to the customer's residence.
4) All new items sold by us are fully
covered by warranty for periods of time that vary from three months to two
years. (NB: The warranty of an item (or items) will become void
should the customer, or anybody else, have tampered with the said
item/s in any way! 5) Please notify AEC before
returning any item (or items) for repair or replacement by the
manufactuer.
Repair, Replacement and Refund.
AEC is a dealer for various
overseas manufacturers; but we cannot be held financially
responsible if an item ordered for a
customer is found to be faulty by him/her. Of course - assuming the
fault (or faults) are reported to us during the Warranty time - we
will promptly contact the manufacturer and ask them to either repair
or replace the item, but this is all we can do! If the customer
reports a fault in an item purchased from AEC after warranty has
expired, we will still contact the manufacturer and see what they
are prepared to do about the said fault. A partial or full refund on
an item, which we ordered especially for a customer, has to be
organized and paid by the manufacturer, not by A.E.C.
"Acts of God" Events Outside
our Control
As mentioned above, AEC
purchases almost everything we sell from overseas. So far, we have
been fortunate - that is, we have never lost a shipment coming from
overseas because of flood, fire, ship sinking, air crash, and other
disasters involving our shipments. Here, we wish to make it clear
that, we do not hold ourselves financially responsible towards our
customers, should any of these events outside our control happen!
Likewise, we take no financial responsibility should any of our
overseas suppliers incur in bankruptcy!
Takahashi
Order Cancellations
Order
cancellations are subject to the following: 1) Any paid
deposits may be transferred to another Takahashi product and
will not be refunded in cash. 2) Items that are required
to be ordered from the manufacturer (ie. not in stock at time of
order) are subject to a 20% cancellation fee because of the impossibility of
returning the said items to the manufacturer. 3) Delivery
dates are an approximation only. Takahashi is quite reliable
(unlike some manufacturer's whose delivery times can be as high
as 2 or 3 years). However, unforseen factors can still delay
the delivery of ordered items. Cancellations based upon these
delivery delays will incur a 20% cancellation fee.
Freight
and Insurance
1)
We use both the Australian Postal service (for smaller items) and
a courier service. Should you arrange the freight and use a
different service, our liability ceases when we deliver the
supplied items to the courier of your choice. 2) We
strongly invite you to fully insure all items against damage and
loss in transit - especially expensive items! 3) Uninsured
items, which get damaged or lost in transit, will not be
repaired or substituted free of charge. 4) Unless
otherwise agreed upon, we charge a full insurance fee of 2% of the
total value of the purchased goods. This fee protects buyers
against possible product damage or loss in transit (NB: cheaper
insurance charges will only partially protect you!) however
damage caused by 'acts of god' as they are known are not covered
by insurance. 5)
AEC and/or any of it's suppliers are not to be blamed for any kind
of faults, collimation problems, and/or damage caused during
transportation from AEC to their customers; nor are they to be
blamed for equipment malfunctioning caused by customer's
incorrect use. 6)
All shipments are dispatched with fully printed address labels
in large bold 48pt font - these are unmistakable and cannot be
miss-read by anyone with a competent grasp of English. Shipments
are also marked with 'Fragile' , 'This Way Up' and 'Top Loading
Only' warning labels to ensure proper handling during
transportation. Therefore AEC can not be blamed for loss or
misdirection caused by the transport company, all shipments are
properly labelled to arrive at the correct destination.
Delivery Time
1)
Normally, when we receive an enquiry about a certain product,
or products, we are asked for technical information, availability,
price and delivery time. These may vary from one shipment to the
next, as well as from one product to another. For example, the
worldwide demand for professional-standard Takahashi telescopes
and mounts has become higher than the supply capacity. Therefore,
the delivery times of the said products are not as short as they
used to be. At AEC we do our best to give our customers a
reasonably accurate delivery time; however, we cannot be held
responsible for any delivery delays, as the cause/s are not of our
making! This applies, not only to Takahashi, but to all the other
brands of astronomical equipment we sell.
Having stipulated all the above, we would like to point out the following facts, which are especially true and relevant when it comes to the purchase and handling of top quality Takahashi astronomical equipment.
Fact One - Takahashi telescopes, mounts and accessories are solidly built and carefully tested before they leave the factory. Also, they are more than adequately packed for normal handling during transportation.
Items, which are found by the customer to have sustained visible optical and/or mechanical damage should be promptly returned to AEC for repair or substitution. Possible collimation problems should be tackled only by those who have the necessary technical knowledge and skill to solve them.
Fact Two - Most dealers have hardly the time to check every telescope, mount, or accessory they sell! Not to mention the fact that most customers expect to be the first to take their brand new telescopes, mounts, etc. out of the box, and test them. This is especially the case when they buy from mail order firms.
Fact Three - When testing the visual optical performance of any telescope, the following factors should be taken into consideration: eyepiece quality, seeing conditions, the elevation of the object under observation, and last, but not least, the visual acuity of the observer.
Finally,
if you are not satisfied with items you have purchased from AEC,
please tell us promptly (not after months or even years!) But if
you are satisfied, we will be happy if you tell other
prospective customers!
Thank you very much and clear skies
(AEC Management)
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