My Resume

For those people interested in my professional experience, my resume appears below. I have also included an unformatted text version for any interested parties.

Personal Information

Marital status: Single
Nationality: Australian
Age: 33
Place and date of birth: Bankstown     24th May 1966

Objective

Obtain a career-oriented position providing opportunities for advancement while allowing me to utilise my experience and specialised work skills to the best advantage of the organisation.

Education

1996 - 1997     Sydney Institute of Technology    Sydney, NSW
Information Technology Certificate Level III
I passed all subjects with A grade passes in the majority of graded subjects.

5th November 1996     Sylvan-Prometrics Testing Centre     Sydney, NSW
A+ Certification Program
Completed the A+ Certification Program hardware exam specialising in Windows. Verification number: 9BDSYD0442

Professional Experience

28 April 1997 - Present    IBM Global Services (formerly ISSC)     Sydney, NSW
LAN Support Specialist

• Installed, tested and maintained Client Server applications on the LAN
• Provided support and administrative functions as a LAN Administrator on an NT Server LAN
• Team leader of PC replacement program and Exchange Server 4.0 upgrade for 500 LAN clients
• Provided assistance in more complex support issues as part of the call escalation process
• Developed and documented procedures used by LAN and IT Support staff
• Conducted server software upgrades as part of Y2K remediation project.

Nov 1989 – 24 April 1997   Department of Veterans' Affairs     Sydney, NSW
Administrative Service Officer (IT Support Officer)

• Provided technical support for mainframe systems, PC hardware and software applications.
• Performed Help Desk duties on a roster basis.
• Developed integrated solutions for clients using the Microsoft Office suite of applications.
• Developed documentation of procedures for IT personnel.
• Supervised Help Desk and service technicians.
• Developed a certificate of attendance generation system using Visual Basic for the department's highly successful Australia Remembers commemorative events.
• Provided consultative service regarding PC hardware and software purchases and to arrange purchase of equipment.
• Recommended, installed and supported PC hardware and software supplied to disabled veterans by the department.
• Implemented the replacement of 300 PC and mainframe terminals with upgraded equipment.
• Acted as LAN Administrator for the NSW state office Local Area Network.
• Installed and developed an Intranet in a test domain on the NSW LAN.

Feb 1985 – Nov 1989    Department of Veterans' Affairs     Sydney, NSW
Administrative Service Officer (various levels)

• Prepared and checked pension payment authority forms for entry into mainframe system.
• Checked output of mainframe system entries with authority forms to ensure output was correct and adhered to legislation.
• Maintained and updated taxation records for pensioners in NSW.
• Maintained ledger and journal entries and reclaimed expenditure from the United Kingdom for expenditure made on behalf of the United Kingdom.
• Suggested and was responsible for conversion of manual ledger system to PC based spreadsheet system resulting in other manual ledgers also being converted to similar PC based systems. This resulted in three positions being merged into a single position.

Feb 1984 – Feb 1985    Australian Public Service Board     Sydney, NSW
Clerical Assistant

• Responsible for maintenance of office supplies, stock control and filing system.
• Improved cataloguing system for files, suggested that the office install PCs to replace manual systems used for Public Service recruitment administration.
• Arranged and supervised local and arranged regional Australian Public Service entrance examinations.

Computer Skills

Hardware

IBM PC/PC-XT/PC-AT, 80386 class PCs, 80486 class PCs, Pentium Class PCs.
IBM and Memorex-Telex 3270 terminals. Epson 1000/1050 printers, Canon and Hewlett-Packard inkjet printers, Hewlett-Packard laser printers.Various LAN hardware and experience on networks using Ethernet and Token Ring.

Software

MS-DOS 3.3 – 6.22, Windows 3.0 - Windows 98, Windows for Workgroups 3.x, Windows NT workstation 3.51 – 4.0, Windows NT Server 3.51 – 4.0, IBM OS/2 v1.2, LAN Manager 2.1, IBM Displaywrite III – IV, Lotus 123 v2.2 - Lotus 123 for Windows, Word Perfect 6.0, WinFax Pro, Omnipage Pro, HP Deskscan, Harvard Graphics 3.0, Corel Draw suite, ABC Flowcharter, Aldus Pagemaker, Aldus Photoshop, Microsoft Front Page, Basic, Visual Basic, HTML, Java, Javascript, Microsoft Word 2.0, Excel 4.0, Microsoft Office 4.3 – Office 2000. Microsoft Project, Microsoft Visual J++, Internet Explorer, Netscape Navigator, Internet Information Server, Artisoft Lantastic 6.0

Hobbies, interests and activities

Reading (primarily Science Fiction and Information Technology related books and magazines). Going to the movies. Experimenting with new computer related technologies (HTML, Java etc).

Experimenting with new PC hardware and software. Developing my knowledge of Internet publishing techniques and new IT developments. I spend time in various Usenet newsgroups assisting people with problems they have with applications or systems that I know.

Personal Development Objectives (1999)

Obtain Microsoft Certified System Engineer (MCSE) certification - June 2000 (dependent on work commitments).
Learn Javascript to an intermediate/advanced level - June 2000
Learn Visual Basic for Applications to an intermediate/advanced level - June 2000

Information Technology Courses attended

Tertiary Education

References
Available upon request.

Willing to relocate.

Page maintained by Grant Schmarr,
Copyright © 1997-99 Grant Schmarr.
Created: 6th April 1997. Updated: 24th November 1999